FAQs

How can we help

How can we help you with (your) Apple AirPods?

Look up your question below or read this detailed manual for Apple AirPods.

Popular Questions

AirPods Presales questions 

General Questions

What does Double Tapping make your Airpods Exactly do?
As mentioned before, users can double tap to launch Siri; however, you can also go to the Bluetooth settings and double tap to activate Siri, to play or to pause the music you are listening on you Airpods. The only drawbacks are that you cannot do both at the same time.  
How comfortable are the Airpods?
The Airpods feel exactly the same as the wired Earpods that come with the iPhone; hence, if you are comfortable with those then you will not have a problem wearing your Airpods. The fitting has been optimized to be even better and to ensure you will not lose an AirPod easily.  
AirPods Remote and Mic features
The Airpods comes with a remote and Mic just like that of the Apple earphones which has a Remote and Mic. These include a receiver, inside catch, volume catch which allows users to receive and as well as end calls, control sound, and video playback.  
Why are AirPods losing Bluetooth connection?
Note that your Airpod will chip out if you place your hand over a particular spot or place your phone too deep into your bag. This is not something that will happen too often, but, even if it does happen the Airpod is still way better than most of the other Bluetooth headphones that exists. One thing for sure, your Airpod will never disconnect spontaneously, unlike other competitors.
Are the Airpods waterproof?
The Airpods are not waterproof. Users can use them while in the rain or while you are working out at the gym, however, do not go swimming with the Airpods.  
I lost one of my AirPods, now what?
The Airpods are small so you have to be careful not to lose them. If for some reason, you lose one of them, a replacement can be bought from Apple. We expect apps like Find my AirPods will soon be activated as part of the famous Find my iPhone app.  
Talking to Siri with your Airpods
If you double tap on any of the Airpods, Siri will be launched; you can proceed to talk to Siri normally.  
How much do AirPods cost?
The new AirPods will range from about one hundred and fifty-seven U.S. dollars (US$157.00) to about one hundred and sixty U.S. dollars (US$160.00) or 179 euro.  
When Can I Purchase AirPods?
The Airpods go on sale in February 2017. To date, there has not been any solid release date, but an announcement will be made soon by Apple.  
Are the Airpods Shipped for Free with the Purchase of an iPhone 7?
Unfortunately, the Airpods are not free with the purchase of the iPhone 7. The iPhone 7 comes with a pair of earbuds that are wired and called ‘Earpods’. These can be plugged into the lightning port, located at the bottom of the phone. The iPhone 7 is designed to use wired headphones as well as any pair of Bluetooth wireless headphones.    
Which gadgets can I operate with AirPods?
The AirPods are compatible with all Apple branded devices including iOS 10, watchOS 3, and MacOS Sierra.  
Will AirPods work with non-Apple gadgets?
Your AirPods will also be compatible with many non-Apple devices that make use of a standard Bluetooth adapter. However, they won't be able to use some of the notable features. For instance, features like access to Siri, and the ability to flawlessly switch between your Apple Watch and iPhone will not work as they require Apple’s proprietary software.  
Is the 3.5mm audio jack finally gone?
Apple has excluded the 3.5mm sound jack from the iPhone 7 series, so you’ll not find it in the device. For connectivity, the fast Bluetooth technology is used.  
Where to buy AirPods from?
Your iPhone 7 comes bundled with accessories including the AirPods. However, you can also buy them from AirPod Shop online.
What are Apple AirPods?
The AirPod is the new wireless headphone that is created by Apple, which encourages users to go wireless while listing to music or calling somebody.

 

Calling with AirPods

Calling with AirPods

How to Delay a Incoming Call with AirPods?
If you want to delay a call that is incoming, press and hold the inside catch for about two seconds and then let it go. You will hear two beeps confirming that you have declined the call.  
How to Switch Calls with AirPods?
Users are able to switch between calls by pressing the inside catch and then press again to go back to the primary call using the AirPods.  
How Easy is it to Make a Call with AirPods
Apple designed the Airpods with built-in microphones to enhance users’ capabilities to make calls as well as to talk to Siri, instead of having to take off headphones and then using your iPhone.  
How Fantastic is the AirPod’s Microphone
The microphone in the Airpod is just fantastic which adds to the rich audio quality. The Airpad has a dual-mic setup plus its noise-cancelling tech that utilizes vibrations that are subtle when users are talking This feature makes the Airpod the best remote input devide ever made by Apple or any other techy company.  
Talking to Siri with your Airpods
If you double tap on any of the Airpods, Siri will be launched; you can proceed to talk to Siri normally.  
Can I use also only one AirPod?
If you prefer to use one AirPods at a time instead of the two, you can because each AirPods is paired to the iPhone individually. I am sure users will be grateful for this improvement in a headphone, because you will be able to take your phone calls or use SIRI and still keep one of your ears free. Also it allows to have group calls with one additional caller which you share your AirPod with to just join a short group call for example.  
Can my AirPods answer a call?
Of course, These AirPods can distinguish between different sound pitches. For instance, when your voice is identified, they'll activate both receivers. They also support noise cancellation technology, so the sound you listen will be crystal clear, canceling the noise in the background.  
Can I use the AirPods with Siri?
To start Siri, just double tap on your AirPods. The Siri can help you increase/ reduce volume, skip tracks, or even check the battery status on your AirPods. Obviously, having access to Siri means that you can perform various tasks without touching your phone.  
 

Listening to Music on AirPods

Listening to Music using AirPods

How to Adjust Volume or Changing Tracks using Apple AirPods?
The Airpods does not have any physical controls for users to control volume of change tracks; hence you will have to ask Siri to assist in doing so. It can be real annoying though because, if you are listening to a song and you want to turn the up the volume. You will have to:
  1. double tap on any of the Airpods to activate Siri,
  2. your music will than pause, and then
  3. tell Siri to turn up the volume of the music you are listening
If that method gets you all worked up, adjust the sound on the iPhone with the volume buttons. If you want to change the track, you will have to do so with the on-screen controls on your iPhone.    
How to Control the Music Playback using AirPods?
To control the music playback, use the middle catch  
How to Stop a Song or Video using AirPods?
To stop a tune or video
  1. locate the middle catch and press
  2. press again to continue playback
How to Skip a Track with AirPods?
To skip to another melody, press the inside catch of the AirPod two times very quickly.  
How to Replay a your Favorite Song with AirPods?
If you are listening to one of your favourite music and you would like to replay, go to the middle catch and press the inside catch three times.  
How to Fast Forward a Song with AirPods?
At times you want to fast forward a track, simply press the middle catch twice very quickly and hold.  
How to Rewind a Song with AirPods?
Press on the middle catch three times quickly and hold to rewind.  
How is the Audio Quality of AirPods?
The quality of the Airpods is pretty clean and sounds identical to the wired Earpods which comes with the iPhone. The sound is awesome, rich, great AAC sound and unmistakably unrivaled by Apples competitors. What is even better is that the quality from the Airpods when making calls or talking to Siri is remarkable because the beam forming amplifiers sift through foundation clamor. If you are playing your music but you don’t feel like having the Airpods in your ears, you can place the headphone back in its case while the music is being played. It remains that way until you close the magnetic lid.    
Can I use also only one AirPod?
If you prefer to use one AirPods at a time instead of the two, you can because each AirPods is paired to the iPhone individually. I am sure users will be grateful for this improvement in a headphone, because you will be able to take your phone calls or use SIRI and still keep one of your ears free. Also it allows to have group calls with one additional caller which you share your AirPod with to just join a short group call for example.  
Can I use the AirPods with Siri?
To start Siri, just double tap on your AirPods. The Siri can help you increase/ reduce volume, skip tracks, or even check the battery status on your AirPods. Obviously, having access to Siri means that you can perform various tasks without touching your phone.  
Do AirPods support high-quality audio playback mode?
Yes, the AirPods have inbuilt sensors like optical sensors and accelerometers. These sensors let the AirPods know if you’ve plugged them in your ears. Upon removing the AirPods from your ears or putting them back in, the playback will proceed from the time you last pulled the AirPod out. Thanks to intelligent sensors and software, your AirPods are as smart as your smartphone.  

How to Charge your AirPods and more info about the Battery

Charging and AirPods battery

Charging your AirPods

How to Check Battery Life of the Airpods
In order to ensure that your battery life does not run out, you can always check. Here is how you do it.
  1. Hold the Airpods close to the iPhone, and then
  2. Ask Siri “How is the battery on my Airpods?”
Siri will then give you the response accordingly.    
How does Charging the AirPods work?
The AirPods has a carrying case that is magnetic and operates as a charger as well. At the bottom of the case is a lightning port which can be used for charging. Apart from the AirPods having its batteries inside, the case also has batteries. Once the case is charged, the Airpods battery can be top up while you are out and about your business.    
Longer Battery Life, how does it work?
Your Apple AirPods battery life will last longer as the W1 chip helps in managing the power. Note that your Airpods does not use power if not in use and will recharge automatically if it is placed in the case.    
How long does the AirPod battery last?
On a single charge, users can have five hours of listening time with your Airpods, says Apple; while the charging case gives up to about twenty-four (24hrs) hours of listening time on a single charge and that should be able to last you for the entire day. If you charge your Airpods for fifteen (15) minutes that will give users about three (3) hours of battery life. Even though the advertisement gives the battery life, it actually lasts much longer.
How to recharge your AirPods?
AirPods come equipped with a charging case and can be quickly charged in less time. Similarly, the AirPod has its battery that can last for 24 hours. Additionally, AirPods also support fast charging so when the battery is drained, just connect it to using the standard charger and charge both AirPods and charger casing. The fast charging support gives you a very short load time. Apple claims that with fast charging mode, fifteen minutes of charging will give your device three hours of battery time.  

Smart AirPod features

Smart AirPods Functions

How to ensure Siri doesn’t get confused with your requests?
Siri doesn’t really get confused with requests that are asked. To date the only time Siri gets confused is if you say to her “start playing music”. Siri prefers if you say instead, “start playing”. If users should ask Siri to turn down the music from about 50%, the music will become almost muffled because Siri tries to err on the side of caution.  
Why are there also Infrared Sensors in the AirPods?
Each Airpods has in infrared sensors that detects when they have been placed into your ears.  
What does the Accelerometer do?
If you tap your Airpods, there is an accelerometer inside that detects the tapping and start the AirPods automatically for you.  
Tight Software and Hardware Integration?
There is a very tight integration between the software and the hardware of any device that Apple designs. From the time you purchase your Airpod, and take it from its package, then the dispenser case and then place it beside your iPhone is just a marvel how good Apple is. Once you turn on your Airpod, aquestion will pop up at the bottom of your iPhone screen, asking if you want to connect your Airpods. Of course, you will now respond by pressing “connect” which is the very large button. That’s it, you are now connected. Hereon, it is quite easy, nothing technical. Just open the charging case and input the Airpods inot your ears.    
How do AirPods Know when you’re about to start talking?
Your Airpods has an in-built voice accelerometer that recognizes when you're talking and works with a couple of receivers that are beam forming to sort through commotion that is outside and is able to draw attention to the sound of your voice.  
How do AirPods know when you tune in?
The Optical sensors and the movement accelerometers works with the W1 chip to naturally control the sound and draws within the mouthpiece, giving you the capability to make use of one or both AirPods. They additionally empower Apple AirPods to play sound when they're in your ears as was said earlier.  

Technical Specifications

Technical Specifications of AirPods

Do Airpods use Bluetooth?
Definitely, the Airpods are connected to your iPhone via Bluetooth.    
What kind of chip sit inside the Airpods?
Apple designed the Airpods with a processor inside called the W1. Each Airpods has in this chip which allows it to perform task that the regular wireless headphones are unable to do. The W1 can be viewed as the Airpods’ brain.    
What is the W1 Chip?
Pairing to your iPhone is made easier with the W1 Chip. All you need to do is open the case of the AirPods while it is near to your iPhone. A window will pop up and prompt you to pair the AirPods to your iPhone. This is much easier and faster than searching through the menu to pair the devices. Unlike other headphones, because the Airpods have the WI chip, it is able to detect if the headphone is actually in your ear or not. Your music will only start playing once it detects that the Airpods are in your ear. If you have in one of the Airpods, it detects it. It also manages a connection that is unique for each of the Airpods which no other wireless earbuds to date can do.    
Are there other Headphones using the W1 chip?
Later this year Beats, owned by Apple, will launch some newer models of the wireless headphones which have the W1 chip. Note that only headphones made by Apple have in the W1 chip.

Leverage your AirPods to the max!

Leveraging Your AirPods to the Max

How to ensure Airpods don’t Fall Out?
The Airpods will not fall out your ears by shaking your head around, so need to worry about them falling out so easily. Apple has tested this to a large extend to ensure you can even use the AirPods during sports and running.  
Using the official AirPods Manual by Apple?
Apple's Official product manual for Airpods will require the use of an iCloud account, macOS Sierra, iOS 10, or watchOS. Note as well that Siri is not accessible in all regions, and certain features or elements may change from territory to territory. For example, web access might be required or there might be charges to cell information.  
How to use the Airpods with non-Apple devices?
The Airpods can be used with any device once there is a standard Bluetooth audio player. All you will need to do is to press the button located at the back of the Airpods’ charging case and press it in order to pair them.  
How to Switch AirPods from your iPhone to your Mac
If you would like to switch from listening on your iPhone to the Mac, simply go to the task bar at the top of the screen and select Airpods.    
How to use the Airpods with Your Mac or Apple Watch
Airpods naturally interfaces with all gadgets made by Apple. When the Airpods are paired to the iPhone, they are automatically paired to the Mac and Apple Watch if they are part of the technological devices you have and instantly sound will switch between gadgets. The Mac however will need to have the new version of the macOS operating system which is called Sierra, in order for the Airpods to operate effectively. The Sierra was launched September 20, 2016. The WatchOS 3 software has already been launched September 13, hence, you need to upload that software to your Apple Watch. To listen to the Mac or iPad with your Airpods, select Airpods on the device.    
Airpods Testing
In August 2016 Apple directed AirPods Testing which was directed at using Airpod units that were preproduced and matched programming with iPhone 7 units that were also programmed and preproduced. The playlist volume was set to only half and the testing utilized full Airpods battery release while playing music until playback was ceased by the main Airpod. It was observed that the life of the battery relies on the setting of the gadget, how it is utilized and a number of other elements. After the Airpods were depleted they were charged for thirty (30) minutes, and then sound was played again until playback was once again ceased by the primary Airpod. This cycle continued until both the charging case and the Airpod were released completely.    
X